If my order is lost or damaged when I return it, what is the procedure? Will I have to prove the financial value of my cards to be compensated?

Although rare, the loss or damage of a parcel remains a possibility despite the seriousness of the carriers we work with.

In the event of a suspected loss, we will need to ensure that the parcel has not been temporarily held or misplaced, which would ideally allow your cards to be recovered.

If the loss or damage to the package containing your cards is confirmed by the carrier, we will immediately refund the declared value of your order without waiting for any action from the carrier.