What happens if my shipment is delivered open or damaged?

Safeguard accepts packages or envelopes that are sent to us, whether damaged or not. This is to limit the damage that could be caused by the return of an already opened or damaged parcel (see General Terms and Conditions of Sale).

If a parcel or envelope is delivered to us damaged or opened, we will accept it and contact you immediately to report the incident. The item will be photographed on receipt and the opening filmed. Depending on the situation, we will then make a proposal for the further processing of your order.