If my order is lost or damaged when I return it, what is the procedure? Will I have to prove the financial value of my cards to be compensated?

Although rare, the loss or damage of a parcel remains a possibility despite the seriousness of the carriers we work with.

In the event of a suspected loss, we will need to ensure that the parcel has not been temporarily held or misplaced, which would ideally allow your cards to be recovered.

If the loss or damage to the package containing your cards is confirmed by the carrier, we will immediately refund the declared value of your order without waiting for any action from the carrier.

Is my order insured during delivery from your workshop to my home?

In order to guarantee the peace of mind of our customers, we insure each shipment from our workshop up to the full declared value of the order, with no limit on the amount.

Is my order safe while it is being processed at Safeguard?

Our processing involves storing your card in a secure vault under video surveillance. Every order is logged and a rigorous inventory is taken every day.

The vault is a high-security area and only senior staff have access to it.

In what type of packaging will my Safeguard cases be returned to me?

Depending on the volume of your order, your cases will be sent to you in :

  • a cardboard sleeve inserted in a tamper-proof bubble envelope;
  • a high quality storage box in a rigid carton with suitable cushioning material.

Safeguard makes it a point of honour to offer your boxes the best possible level of protection for their transport to your home.

Can I ask someone else to collect my order from your workshop?

Yes, you have the possibility. To do so, please send us a request from the e-mail address in your customer account to the following address: [email protected]. Please indicate the name and surname of the designated person and forward the e-mail informing you of the availability of your order once it has been processed, so that he or she can collect it with his or her identity card.

The postal address in my customer area is different from the one in my PayPal account. Which one will you use for delivery?

By default, we use the postal address you entered in your Safeguard customer account on the Site.

I have just changed my postal address. How do I change my current orders to update it?

You can change the delivery address of your order. To do so, please send a request to the following address:  [email protected].

Can you deliver my package to a P.O. Box or to my mailbox?

For security reasons, Safeguard will not process any orders for which delivery is requested to a post office box or poste restante. All packages sent by Safeguard shall be handed over to the recipient against signature and therefore no packages shall be left in a letterbox.

Deliveries to forwarding companies are also excluded.

What are the delivery times?

The delivery time is generally between 1 and 5 working days* from the date of dispatch.

*Working days include days from Monday to Friday, excluding public holidays.

My parcel has been opened by customs. What can you do?

It is possible that your package may be opened during a customs inspection. Safeguard has no control over these inspections. Please note that it is therefore not possible for us to compensate for any loss, seizure or damage incurred during a customs inspection.